For Verizon, a solid grade on transparency reporting


By SB Anderson

Telecom behemoth Verizon released its first ever “Transparency Report” today on the number of requests for customer data it gets from government agencies — a whopping 900 A DAY almost. That was 320,000 total in 2013 in the U.S. alone.

Numbers aside for a moment, this report is one the clearest, most pithy documents on the topic that OTB has come across in the past two years of working with this data from Google, Apple, Microsoft et al. It’s like the lawyers were temporarily possessed by an angel of clarity and precision as they sat down at the keyboard.

verizon transparency data

      SOURCE: Verizon

Not only do you get a clear, simple explanation of the number of requests and types, and Verizon’s policies, but also a clear, simple explanation of the various laws and process that are involved.

One negative in the report is that it does not detail how often Verizon actually released data. While the numbers are typically small, other companies detail the times they’ve said no to requests for various reasons or didn’t have the data requested. Google, for example, did not release data in 17% of requests in the first half of 2013.

Verizon’s numbers are so large compared to even the largest companies such as Google and Microsoft that have released reports in the past that it said it only “relatively infrequently” was compelled to provide content such as text messages, email and photos. Infrequently in this case: 14,500 times via warrant. It received about twice that many warrants and orders for location information — 35,000 demands — and 3,200 requests for “cell tower dumps,” in which it provides an agency all phone numbers that communicated with a certain cell tower for a period of time.

“The number of warrants and orders for location information are increasing each year,” Verizon noted.

Verizon also received between 1,000 and 1,999 “National Security Letters” from the FBI Director. These controversial orders certify that “the information sought is relevant to an authorized investigation to protect against international terrorism or clandestine intelligence activities. . . .” Content data cannot be sought; requests must be for “name, address, length of service and toll billing records.”

It is illegal to disclose the exact number of letters received (individuals who receive them cannot even say they got one) or give details about what was sought. Only figures in ranges from 1-999 can be used to say how many were received.